Guarantee

Our Promise from My Little Puppy

Every puppy that we connect with a family is also a part of our own. We do our best to give our puppies a healthy start, and guarantee that they arrive to you with a certain level of wellness. This is the My Little Puppy Guarantee. However, purchasers must adhere to responsibilities of ownership, and are required to take certain steps.

Purchaser Responsibilities

Every puppy has been properly wormed since birth and received a Negative Fecal prior to shipping; therefore, Parasites will only be covered if symptoms are present and found at puppy’s first exam within 2 business days of arrival. Reimbursement will be limited to one (1) round of treatment/medication.

Each puppy must be examined by a licensed veterinarian within (2) two business days after day of delivery. Owners must send in copy of 1st exam records within 3 business days of delivery.

Continue proper pet care, including vaccinations and regular veterinary care throughout the life of your pet. Notify us immediately of any problem or concern.

Hereditary/Congenital Conditions

As much as we prepare our puppies for healthy lives, there are certain events that are beyond our control. If a situation arises, here is how the My Little Puppy Guarantee is structured.

The First Year = *up to 75% of original cost towards treatment needed/received within 6 months of diagnosis. (diagnostic exam and testing not covered) OR 100% of original cost towards purchase of another puppy of equal or lesser value if the condition affects the life of the pet.

2-5 Years = *up to 50% of original cost towards treatment needed/received within 6 months of diagnosis. (diagnostic exam and testing not covered) OR 70% of the original cost towards purchase of another puppy of equal or lesser value, if the condition affects the life of the pet.

Infections/Disease = *up to 100% of the original cost of puppy towards treatment if symptoms are found and documented by the veterinarian within 7 days of delivery. Documentation must be received within 10 days of delivery.

Exceptions:

There are exceptions to the My Little Puppy Guarantee. They include:

1.    Hypoglycemia
2.    Euthanasia
3.    Spaying or Neutering, including undescended testicles
4.    Disposition, Temperament, Size, Weight, or Breeding Ability
5.    Brachycephalic Breeds (Bulldogs, Pekingese, Lhasa Apso, and other short nose breeds) are predisposed to:  Stenotic Nares, Cherry Eye, Elongated Soft Palate, Narrow Trachea’s, and Entropion. While these conditions are considered hereditary/congenital in nature, the coverage will be limited under the guarantee and must be reported within 3 business days of arrival to the new home.  Owner’s of any Brachycephalic Breed should be aware of these conditions and understand this is an inherent risk and expense when owning these pets.**

In the event of death due to infection/disease = *you may elect 100% of the original cost towards the purchase of another puppy, plus receive up to 25% of the original cost toward treatment.

The My Little Puppy Guarantee does not cover any other pet(s) in the household.

My Little Puppy Guarantee is not Pet Insurance or intended to replace Pet Insurance. Claims submitted to Pet Insurance are not eligible for review.

*Lifetime Maximum Benefit may not exceed the original purchase price – does not include shipping cost or optional accessories, except in the event of death as defined.

**Exclusion Revision 10/22/2015

Share on FacebookTweet about this on Twitter